There’s nothing more frustrating than a dropped call, slow data, or a phone that suddenly says “No Service.” Whether you’re on the go or at home, mobile network issues can pop up unexpectedly—but most of them have simple fixes. Here’s a guide to troubleshooting common mobile problems, and how RedPocket helps you stay connected.
Possible causes:
Poor coverage in your area
SIM card issues
Temporary network outages
Fixes to try:
Toggle airplane mode on and off
Restart your phone
Check your SIM card is properly inserted
Move to an open area or near a window
Try manually selecting a network in your settings
Possible causes:
Reaching your high-speed data cap
Congestion on the network (especially during peak times)
Weak signal strength
Fixes to try:
Switch to Wi-Fi if available
Move to an area with better coverage
Clear your app/browser cache
Check your data usage through your RedPocket account dashboard
Possible causes:
Low signal strength
Network congestion
Interference from buildings or electronic devices
Fixes to try:
Use Wi-Fi calling if your phone supports it
Switch to a different network (RedPocket supports all 3 major networks)
Try using speaker or wired headphones to eliminate hardware interference
Possible causes:
Incorrect SMS/MMS settings
Carrier-specific restrictions
Network disruptions
Fixes to try:
Restart your phone
Make sure your mobile number is properly registered on your device
Double-check APN settings (available on RedPocket’s Help Center)
Ensure your plan includes messaging services
Possible causes:
Improper SIM installation
Damaged SIM card
Incompatible phone/network pairing
Fixes to try:
Remove and reinsert the SIM card carefully
Test your SIM in another compatible phone
Contact RedPocket support to verify activation or request a replacement SIM
Access to three major networks gives you the flexibility to find the strongest signal in your area
Detailed online setup guides and APN settings make it easy to configure your device
2 Minute Care™ support in six languages means help is just a call or chat away
eSIM support allows you to switch 5G networks or plans without waiting for physical hardware
Network issues are annoying—but they’re often solvable with a few quick checks. Whether you’re dealing with dropped calls or data hiccups, RedPocket gives you the tools, support, and network flexibility to troubleshoot and stay connected.
Having mobile troubles? Visit RedPocket’s Help Center or contact our support team to get back online fast.